Warranty & Returns
Warranty
We are proud to offer gear built with the highest quality materials we can find and the best practices of craftsmanship that we can employ. All gear comes with a guarantee to the original owner that it will provide a reasonable lifetime of its intended use.
Our warranty applies when the product(s) have been used for the purpose intended and under normal conditions. General wear and tear, fading, zipper failure, accidental damage, or neglect are NOT covered by this warranty. However, we can often repair or replace certain elements of gear for a reasonable fee.
Please contact us at Info@BuckhornBags.com for warranty and repair requests.
Returns/Exchanges
Due to the nature of custom builds, the sale of all custom work is final once the build has started. Cancellations of custom builds received before the start of the build will be granted a refund.
For orders placed on stock gear, then subsequently requested to be canceled, a refund will be granted.
For all stock gear, you can return new and unused items that were purchased through buckhornbags.com within 10 days of receipt or delivery for a refund. After 10 days of receipt or delivery, all sales of stock gear are final. Shipping expenses will not be refunded on returns or exchanges.
Please email us at Info@buckhornBags.com to initiate a return.
NOTE: All international sales are final.
Our payment processor has stopped refunding credit card processing fees. As a result, credit card fees will not be refunded on returned or canceled orders.